Quality policy (QM policy)
The Volkswagen Group Italia Quality Policy, defined in compliance with the ISO 9001 standard, is the reference document on the basic requirements that must inspire the Quality Management System implemented in our company and represents its philosophy.
In line with the values underlying our corporate vision, we lead the transformation towards the future of mobility, putting the customer at the center and creating value through innovation, collaboration and responsibility.
The principles that inspire us in carrying out our business are:
Look Ahead: we aim to achieve the commercial and financial results we have set ourselves, facing risks with courage and awareness and promoting the evolution of mobility. We create value with every interaction with the customer.
Set the Route: we have strategies and decisions guided by the goal of improving the interaction with the customer and satisfying him and to this end we promote innovation and exploit advanced technologies. All our actions are aimed at finding concrete and effective solutions to simplify processes and encourage innovation.
Share the Journey: we encourage collaboration between Brands, Group functions and the network of Dealers and Service Partners by enhancing their strengths and collaboration to work as a single team with common values.
Be Responsible: we act according to our principles and assume our responsibilities and recognize individual uniqueness and merit in support of collective success.
The commitment of all areas of our organization is to pursue and achieve the following objectives:
• Meeting the expectations of the Customer and other stakeholders with products and services that comply with the requirements and expectations.
• Research of Continuous Improvement of products, processes, performance, skills and services offered
• Compliance with current legislation and any voluntary commitments undertaken
• Safeguarding, as a primary value, of the health and safety of employees
• Enhancement and involvement of people by promoting growth, inclusion and collaboration
• Ongoing and detailed assessment of the risks and opportunities encountered in the course of business operations.
The Management is responsible for defining, communicating and implementing the Quality Policy and all employees are involved in the pursuit of quality objectives