The Quality Management Policy of VOLKSWAGEN GROUP ITALIA S.P.A.

 
The QM policy is the foundation of the organizational rules in compliance with the Quality Management System of our Company.
 
“Volkswagen Group Italia – Our objective is Quality”
 
Our business is selling high quality, reliable and exciting vehicles and safe spare parts together with providing professional assistance. We aim to be the most innovative vehicle importer in Italy. The Client’s satisfaction is at the center of our ideas, our actions and our training. In the future we will keep on offering our Clients the best and most attractive cars in the world through a duly qualified and trained Sales and Service Network.
 
Our success depends on the achievement of our Corporate and Brand targets. We review our processes regularly, seeking continuous improvement. We consider and trace risks and opportunities. Risk consideration is fundamental to everything we do. We act with Integrity for our own personal conviction, with a spirit of responsibility towards our Company, business partners and as a member of the society. Integrity also includes the firmness to uphold the right principles regardless of emotional, economic and social pressures.
 
Every area of our organization strives to reach these objectives:
  • to carry out a socially and ecologically sustainable mobility, we put our efforts into producing and selling vehicles with lower and lower impact on the environment and into investing on the development  in order to increase the use of electric / hybrid cars
  • to make sure that our vehicles are particularly competitive and reliable
  • to safeguard the safety and health of the employees as primary value, systematical effort and steady part of our mission
  • to act sustainably and to expect that also our Suppliers do the same
  • to meet the expectations of the Customers and of other Stakeholders
  • to promote a solid and longstanding partnership with our Suppliers, Dealers and Service Partners to ensure trusted business relationships, characterized by mutual intents
  • to offer highly interesting jobs in a Company whose employees are highly competent
  • to encourage the spread of new digital technologies that can make cars safer and more comfortable and meet future mobility needs.
Every employee, at every level of the organization, thinks and acts as part of the procedures and therefore is committed to achieve the company targets, with regards to his or her responsibilities and following the corporate guidelines.
 
Our objective: being the most efficient and the most effective Company in the automotive industry.



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Volkswagen offers cities cooperation to optimize urban mobility

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The Volkswagen Group is showcasing answers for urban trends and challenges at the ITS World Congress in Singapore, the world’s largest event for intelligent transport systems. The presentations focus on the Group’s extensive product and service portfolio of solutions for the problems of urban mobility. The aim is to offer cities tailored collaboration to optimize intelligent mobility concepts and develop new growth markets, for example through e-mobility, micro mobility and electric buses together with new mobility services.

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