| The quality policy of VOLKSWAGEN GROUP ITALIA S.P.A.
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Customer Orientation
We put our customers’ expectations at the centre of our activities and beyond.
Customer satisfaction and loyalty to our company and brands are the main indicators of our success.
Aiming for results
For the VOLKSWAGEN Group, offering a quality service that is better than the competing brands is key to obtaining excellent company results in the long term, fruit of the constant attention to the needs of the Customer, Collaborators, Suppliers, Dealers and Service Partners.
Management and Consistent Objectives
We work in a structured and systematic way throughout all the departments.
We achieve excellent performance through the recognition of quality, such as managerial guidelines and the commitment of our Management and all the Collaborators.
Process-Based Management
The consistency of processes guidelines and the evaluation of processes ensure our quick achievement of objectives by the optimal use of the resources. The decisions are taken based on facts and strategic aims.
Growth and Involvement of Staff
Each of us determines the quality and success of our own services. Through active involvement, we support qualified Collaborators that are capable of working fully independently and responsibly.
Continuous Learning, Innovation and Improvement
The Collaborators continually develop their skills through creativity and learning.
Our process of continuous learning is based both on the use of directed methodologies and the effective exchange of know-how.
Creating Partnerships
Established, long-lasting partnerships with our Suppliers, Dealers and Service Partners ensure our reliable commercial relationships which are characterised by a constant reciprocity of intents.
Community Responsibilities
Environmental and social skills create trust in the community.
Protecting natural resources in the overall lifecycle of our products and the planning of activities aimed at Corporate Social Responsibility develop our credibility and reputation.
Code of Ethics
Since its foundation Volkswagen Group Italia has believed that ethical conduct is a basic principle in reaching its company objectives.
The Code of Ethics we are presenting is proof of daily operations marked by the principles of honesty, fairness and respect, which are the guiding values of the people who work with our Company.
The Code of Ethics also represents a guarantee for all internal and external stakeholders of the Company, that their individual and professional rights will be consistently assured.
It is therefore an essential reference model for conduct, which identifies the values we believe in as individuals and as a company.
Furthermore it is an essential part of the Organisation and Management Model pursuant to the Legislative Decree 231/01.
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