Our priority is Customer Satisfaction, and it is the basis for satisfying our Collaborators, shareholders, and others holding interest with regard to Volkswagen Group ("stakeholders").
Our internal quality standards are coherently oriented towards the needs, expectations and desires of our Customers.
Top level results can only be achieved if we demand the utmost of ourselves.
Constant focussing on results is the source of our success as well as our personal satisfaction.
What we do must always create value, otherwise it is better not to do it.
Carrying out our own specific duties in the best possible way leads to an improvement in the quality of everyone’s work.
We fight for our ideas and keep an open mind for the ideas of others.
We don’t rest on our laurels, we coherently and continuously develop new ideas and new opportunities.
We respect the results of others: of our Collaborators, colleagues, superiors, commercial partners and competitors.
Decisions taken by those responsible are only rectified by hierarchy in expectional cases.
We concede space to others, we ask for space for ourselves and we use it efficiently.
Our aims are ambitious, our planning is realistic and our assessments are crystal-clear.
Our day-to-day behaviour takes into account the long-term objectives set by the Group.
Each Top Manager is a promoter and "mentor" for future strategic topics.